A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru of America has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Ascent, 2018-2019 model year BRZ, 2018 model year turbo Forester, 2018-2020 model year Impreza, 2018-2020 model year Legacy, 2018-2020 model year Outback, and 2018-2019 model year WRX vehicles.
Your vehicle may be equipped with a low-pressure fuel pump assembled with an impeller that may become deformed. Over time, the impeller may become deformed enough to interfere with the body of the fuel pump, potentially causing the low-pressure fuel pump to become inoperative.
If the low-pressure fuel pump becomes inoperative, the check engine warning light or malfunction indicator light may illuminate, and/or the engine may run rough. An inoperative fuel pump may result in the engine stalling without the ability to restart the vehicle, increasing the risk of a crash.
WRG-21 Safety Recall FAQs:
Q: What should I do?
A: You should contact any authorized Subaru retailer (dealer) for an appointment to have this safety recall repair performed, at no cost to you.
*For all 2020 model year turbo Legacy and Outback vehicles: Subaru is in the process of acquiring the parts necessary to perform this repair, and expects to have sufficient supply available in November. Once there is a sufficient supply of parts available, Subaru will contact you again by mail advising you to proceed with scheduling an appointment with your Subaru retailer (dealer).
Q: What will be done to the vehicle?
A: Subaru will replace the fuel pump at no cost to you.
*For all 2020 model year turbo Legacy and Outback vehicles: Once parts are available, Subaru will replace the fuel pump at no cost to you.
Q: What Subaru models are involved?
A: Certain 2019-2020 model year Ascent, 2018-2019 model year BRZ, 2018 model year turbo Forester, 2018-2020 model year Impreza, 2018-2020 model year Legacy, 2018-2020 model year Outback, and 2018-2019 model year WRX vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.